FAQ

SHIPPING

  • Where can Glow be shipped?
    We ship internationally.
  • Do your shipping costs include import duties or any other fees?
    Our shipping costs cover only the transportation of the product from our warehouse to the country of the recipient and do not cover any import duties, taxes, or additional fees. Duties, taxes and fees follow local regulations and it is the recipient's responsibility to be aware of the policies in their country. The recipient alone is fully responsible for payment of any fees or duties generated by their purchase. 
  • When is the expected delivery and how will I know when my Glow is arriving?
    Glow delivery time usually will take 7-14 business days depending on the country You will receive notifications via email once your product is dispatched from our shipper. 
  • How do I change my order?
    To make changes to your order, please send us an email with your order number and the changes you would like to make. Changes cannot be made after the order has been processed. May be processed within 48 hours. 

 

Terms and Conditions

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If you would like to request for a return, please send us an email at: contact@glowdesign

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted. The processing time may require up to one week. 

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange  for the same item, send us an email.

 

Shipping

To return your product, you should contact us on contact@glowdesign.co. You will be responsible for paying for your own shipping costs for returning your item.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.